https://dvsadigital.blog.gov.uk/2017/12/28/how-dvsas-digital-services-were-used-on-christmas-day-2017/

How DVSA's digital services were used on Christmas Day 2017

GOV.UK at Christmas

While many of us have had some time off over the last few days, it's clear that our digital services and information were still hard at work over Christmas.

We've pulled together some facts and figures about the services people were using on Christmas Day, and the content that they were looking at to help them.

The services people were using

Take a practice theory test

2,584 users took a practice car theory test, with most users taking a test between 7pm and 8pm.

50% of practice tests were taken on a mobile, with another 12% using a tablet, and 38% using a desktop.

Book a theory test

5,090 users visited GOV.UK to book a theory test.

Most people went to use the service between 8pm and 9pm.

Most users (65%) accessed the service on a mobile phone, with 8% using a tablet and 27% using a desktop.

Change a theory test appointment

749 users visited GOV.UK to change their theory test appointment.

Most people went to use the service between 10pm and 11pm.

Most users (66%) accessed the service on a mobile phone, with 7% using a tablet and 27% using a desktop.

Book a driving test

3,260 users visited GOV.UK to book a driving test.

The busiest hour was between 8pm and 9pm, when 273 people used the service.

Most users (66%) accessed the service on a mobile phone, with 6% using a tablet and 28% using a desktop.

Change a driving test appointment

3,551 users visited GOV.UK to change their driving test appointment.

The busiest hour was between 1pm and 2pm, when 333 people used the service.

Most users (71%) accessed the service on a mobile phone, with 5% using a tablet and 24% using a desktop.

Check the MOT history of a vehicle

18,262 users checked the MOT history of a vehicle (it was 10,213 users on Christmas Day 2016).

The busiest hour was between 8pm and 9pm, when 1,466 people used the service.

65% of users checked on a mobile phone, with a further 11% on a tablet, with 24% using a desktop.

Get MOT reminders

639 users visited our new service to get MOT reminders.

The busiest times were between 10am and 11am, and between 7pm and 8pm, with 47 people during each of those hours.

57% of users were on a mobile phone, with a further 14% on a tablet, with 29% using a desktop.

The content people were using

Driving lessons and learning to drive

1,241 users went to GOV.UK to find out about driving lessons and learning to drive, with 486 taking a look at the new step-by-step list of what you need to do to learn to drive a car.

1,120 users took a look at our news story about the changes to the driving test that were introduced on 4 December 2017.

168 users were thinking about getting on 2 wheels, as they went to find a motorcycle or moped compulsory basic training (CBT) course.

Getting an MOT

560 users went to GOV.UK to find out about getting an MOT, with 238 interested in the MOT and vehicle tax for historic (classic) vehicles.

49 users visited GOV.UK to find out which car parts are checked during an MOT.

Become a driving instructor

87 users checked whether or not they could become a driving instructor.

Become an MOT tester

39 users took a look at what's involved in becoming an MOT tester.

Videos on YouTube

Our videos on YouTube were watched 1,456 times. The most popular was our video explaining how the hazard perception test works, which was watched 308 times.

Overall, 57% of views were on a mobile phone, with 9% from a tablet, and 3% from a TV or games console. The remaining 31% came from a computer.

A digitally-enabled organisation

Our vision is to become a digitally-enabled organised, that provides modern, efficient and sustainable technology to support a mobile workforce and builds brilliant digital services for users.

Our users have high expectations of our services - and rightly so. Even on Christmas Day our services help people get what they need from government - and help you stay safe on Britain's roads.

In the New Year, I'll be blogging more about our digital, data and technology strategy, and how it will help us create and run even more great digital services.

We're also recruiting, so if you want to join a team that makes a difference to millions of people each year, we'd love to hear from.

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