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Service design

How we're designing services that work well by thinking about the user trying to achieve their goals, every channel they will use (including digital, phone, post, and face-to-face), internal processes, and supporting policy or legislation.

Best-selling apps, a 2-million MOT milestone and digitising the driving test – DVSA’s digital year in review

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Driving examiner using a tablet

As 2019 draws to a close, it’s a good time to look back at what the Digital team at the Driver and Vehicle Standards Agency (DVSA) has achieved in the past 12 months. Our digital staff play an increasingly important …