How we're designing services that work well by thinking about the user trying to achieve their goals, every channel they will use (including digital, phone, post, and face-to-face), internal processes, and supporting policy or legislation.
Taking the leap from the private sector to the public sector was always going to be interesting. I often feared what life would be like on the other side. Would the work be as exciting? Am I going to be …
As 2019 draws to a close, it’s a good time to look back at what the Digital team at the Driver and Vehicle Standards Agency (DVSA) has achieved in the past 12 months. Our digital staff play an increasingly important …
This year we have 6 priority areas for the work we do on GOV.UK content. Find out what they are and how they’ll benefit our users.
To celebrate International Women's Day 2019, Michala Reith shares her experience of what it's like working in tech as a female.
Nichole Browne, Senior User Researcher, explains how teams at DVSA have been identifying design problems by using goggles that simulate common symptoms of the most common eye conditions.
Every year, thousands of people use GOV.UK to find out how to become a driving instructor. There’s a lot of information you’ve got to find, transactions to complete, and you’ve got to do it in the right order.
Neil Barlow, MOT Service Manager, explains how we've been making MOT data more open - from making it easier to check a vehicle's history online, to creating an API for businesses.
Our MOT reminder service has just passed its beta service assessment and we’ve had more than 200,000 users sign up for a reminder already.
Our purpose at DVSA is to help everyone stay safe on Great Britain's roads. Our new DVSA digital blog is the place to find out how digital services, technology, data, content and engagement are playing a major role in that.